Privacy Policy

1. Who controls your data

The controller of personal data related to the RUTT app and website is G42 Sp. z o.o., Krośnieńska 5/12, 35-505 Rzeszów, Poland.

For privacy and personal data matters, you can contact us at support@rutt.app.

2. What data we may collect

Depending on how you use RUTT, we may process:

• account data such as your email address and login credentials,
• profile data such as your name, rider number, or preferences,
• historical waitlist data if you submitted it before the app became available,
• information about motorcycles, hour meter usage, service history, and activity related to parts and tires,
• product activity in the app, such as clicked categories, products, cart actions, partner handoffs, map usage, and riding venues,
• privacy preferences and marketing consents, including the history of granting or withdrawing them,
• the content of messages sent to support,
• technical diagnostics and logs needed for security, stability, and service maintenance.

3. Why and on what legal basis we use data

• to create and maintain your account and provide app features, including garage, service, parts, and tire recommendations, based on contract performance or steps taken before entering into a contract,
• to provide support, respond to requests, and contact you about the service, based on our legitimate interests or steps taken before entering into a contract,
• to handle historical waitlist submissions and notify you that the app is available, based on your earlier request or our legitimate product communication,
• to secure the service, prevent abuse, and diagnose bugs or technical issues, based on our legitimate interests,
• to measure feature usage, improve app behavior, and develop the product, including through events linked to an account or app installation, based on our legitimate interests,
• to comply with legal obligations, including accounting, tax, and claims-related duties, based on applicable law,
• to send email or push marketing and personalize that communication based on app activity only when you grant the relevant consent for the channel or personalization.

4. Is providing data mandatory

Providing data needed to create and operate an account is voluntary, but required to use app features that depend on an account, saved garage data, service history, or support handling. Without it, we may not be able to create an account, maintain a session, associate data with a user, or respond to a request.

5. Data sharing

Data may be entrusted to providers that help us operate the service, only to the extent necessary for it to function. At the moment, this includes infrastructure and hosting providers such as Supabase and Vercel, Microsoft as our email provider, and Meta App Events for install and basic app-event measurement without IDFA collection. If we launch marketing delivery tools, we will use them only as needed to handle selected consents and opt-outs. We do not sell personal data.

The use of Python or an internal code repository does not by itself create a separate category of data recipient. Data would only reach an external repository or developer tool if it were actually copied or reported there.

6. Transfers outside the EEA

As a rule, user data stored in the app remains in our database. Under the current setup, we do not intend to transfer your personal data outside the European Economic Area. If such a transfer becomes necessary in the future, we will implement an appropriate legal basis and required safeguards.

7. Retention periods

• account and app-operational data are stored for as long as the account exists and, after deletion, for the period needed to settle the service, establish or defend claims, and meet legal obligations,
• support requests and correspondence are generally stored for up to 24 months after the case is closed unless a longer period is needed to establish, pursue, or defend claims,
• historical waitlist data is stored until we notify you that the app is available, you ask to be removed, or for up to 24 months after signup,
• technical security and maintenance logs for the website or app are generally stored for up to 90 days unless longer retention is necessary to analyze an incident or meet a legal obligation.
• marketing consent history and suppression records are kept for as long as needed to prove the contact basis or respect objections and opt-outs.

8. Your rights

You may request access to your data, rectification, deletion, restriction of processing, data portability, and objection where applicable under data protection law. If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing. You can withdraw marketing consents in the app profile or through an unsubscribe link in a marketing message if such communication is launched.

You also have the right to lodge a complaint with the President of the Polish Personal Data Protection Office if you believe your data is processed unlawfully.

9. Account deletion

The app includes a self-serve account deletion feature, and this is the fastest way to submit such a request. If you cannot use it, contact us at support@rutt.app.

10. Cookies and website logs

The RUTT landing page does not use its own marketing cookies or analytics tools. Hosting may store only technical request logs needed for security, abuse detection, and site maintenance. If we later add analytics, pixels, or external forms, we will update this policy before launching them.

11. Automated decisions and profiling

We do not make automated decisions that produce legal effects or similarly significant effects for you. If you consent to marketing personalization, we may use information such as motorcycle, MTH, cart, clicked products, service, and riding-venue activity to adapt marketing communication. You can withdraw that consent at any time.

12. Minors

The app may also be used by minors. If, under applicable law, parental or guardian consent is required to use the service or provide data, we expect that consent to be obtained before using the app.

13. Contact

For privacy matters, contact us at support@rutt.app or via the support center.